Patient Wayfinding and Staff Experience Enhanced with Phunware’s End-to-End Multiscreen-as-a-Service (MaaS) Platform
Austin, Texas [October 23, 2019] (ORIGINAL: BUSINESS WIRE) – Phunware, Inc. (NASDAQ: PHUN) (the “Company”), a fully-integrated enterprise cloud platform for mobile that provides products, solutions, data and services for brands worldwide, today announced the launch of a full end-to-end solution for a leading U.S. nonprofit medical center to not only help enhance the patient experience, but also to better serve hospital staff.
Phunware has provided wayfinding capabilities for the nonprofit medical center’s highly-rated mobile app, which boasts 4.8/5 stars and over 9,000 reviews, since 2018. The new addition of the beacon management solution for the healthcare facility provides staff administration with helpful data on beacon health to ensure that beacons are fully functioning to support real-time blue dot wayfinding across the entire 5-million square foot campus. The solution will track the facility’s hardware and provide notifications on the backend portal when beacons need to be replaced or need a battery change.
“We are thrilled to continue to grow our relationship and we have been working closely together as new areas of the facility open to ensure wayfinding capabilities are updated as soon as they are patient accessible,” said Alan S. Knitowski, President, CEO and Co-Founder of Phunware. “Our comprehensive platform aims to provide a solution that not only serves patients but also staff members who can deploy and maintain their location solution easily.”
The leading nonprofit medical center is also the first healthcare facility to roll out custom web browser routing that can be found on their website and is mobile responsive. The custom web browser allows patients who may not wish to download the app to plan trips and get navigation directions ahead of time.
Some additional functions of Phunware’s solution that help enable staff to easily manage and maintain the app without developer resources, include the following:
- Backend Multiscreen-as-a-Service (MaaS) portal to manage any wayfinding update without requiring new builds or resubmission through the app stores
- Push notification messaging and mobile engagement campaigns
- Analytics that help to improve both the overall app and facility experiences include wayfinding usage such as common search terms, number of times each destination is searched/routed, number of routes, start/endpoints for routes, the average time of routes, device type, sessions, retention, churn, new device percentages and average session length
Earlier this year, Phunware was awarded the North American Patient Experience Company of the Year Award by Frost & Sullivan for 2019. To learn more about the Company’s award-winning Healthcare solution, download the solution overview.
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About Phunware, Inc.
Everything You Need to Succeed on Mobile — Transforming Digital Human Experience
Phunware, Inc. (NASDAQ: PHUN), is the pioneer of Multiscreen-as-a-Service (MaaS), an award-winning, fully integrated enterprise cloud platform for mobile that provides companies the products, solutions, data and services necessary to engage, manage and monetize their mobile application portfolios and audiences globally at scale. Phunware’s Software Development Kits (SDKs) include location-based services, mobile engagement, content management, messaging, advertising, loyalty (PhunCoin & Phun) and analytics, as well as a mobile application framework of pre-integrated iOS and Android software modules for building in-house or channel-based mobile application and vertical solutions. Phunware helps the world’s most respected brands create category-defining mobile experiences, with more than one billion active devices touching its platform each month. For more information about how Phunware is transforming the way consumers and brands interact with mobile in the virtual and physical worlds, visit https://www.phunware.com, https://www.phuncoin.com, https://www.phuntoken.com, and follow @phunware, @phuncoin and @phuntoken on all social media platforms.