Make complex healthcare visits easier to navigate
Before a patient sets foot on your campus, the experience has already begun. Patients and visitors may be managing stress and have questions about what comes next. Phunware connects patient access, campus information, mobile engagement, and wayfinding so people get clearer guidance and teams can see where support is needed most.
The visit starts before the appointment
Well ahead of an appointment, patients and visitors may need help finding the right doctor, specialty, service, or care resource. As the date gets closer, they need clear details about where to go, how to prepare, and what to expect when they arrive.
Without clear guidance, small questions can turn into delays, confusion, and extra work for staff.
Trusted by teams with complex campus needs
From children’s hospitals to multi-building medical centers, Phunware helps teams support discovery, arrival, navigation, updates, and patient communication across complex care environments.
When people lose their way, your teams lose time
On a large healthcare campus, navigation problems can show up as late arrivals, missed appointments, anxious visitors, crowded information desks, and staff time pulled away from care and support. Better guidance reduces that strain. Patients and visitors can find their way with fewer interruptions, while staff stay focused on care and day-to-day operations.
Guide patients, visitors, and staff from parking to appointment
Phunware helps healthcare organizations guide people through large, changing campus environments, from parking and entrances to elevators, departments, and rooms.
Across mobile, web, and compatible campus displays, teams can provide consistent directions where people already look for help, making the next step easier for patients and visitors who may already feel overwhelmed.
Extend the digital front door beyond the portal
Patients use digital tools to manage appointments, records, messages, and bills. But for in-person appointments, they still need guidance around where to go, and how to find the right services on campus.
Phunware can connect patient access, wayfinding, check-in, and campus support with EHR platforms and third-party tools where applicable, so details from the portal can carry into the onsite experience.
Support patients, visitors, and healthcare teams
Patients
Visitors
Find parking, entrances, departments, patient rooms, events, and resources.
Support staff with the same platform
Phunware gives hospital staff mobile access to the tools and information they need — from patient location visibility and deployment support to HR communications, training updates, and campus events.
Keep campus information current as plans change
- MyChart appointment access
- Driving directions
- Parking and facility change messages
- Department or route changes
- Policy updates
- Emergency or safety alerts
- Employee resources
- Events and training updates
See how Phunware could work across your campus
Built for real healthcare environments
Phoenix Children’s
Supports wayfinding, parking, location sharing, physician directories, bilingual access, and multiple hospital locations.
VHC Health
Parkview Health
Greater Baltimore Medical Center
Third Party Integrations
- Custom-branded mobile app
- Location-aware navigation
- Personalized messaging + offer delivery
- Real-time engagement analytics
- Seamless integration with PMS, CRM, loyalty tools Phunware
Your Full Hospitality Tech Stack, Simplified.
Whether you want to improve your existing app or need a new one entirely, we’ll help you guide your guests to high-value experiences. Want the full feature list?
Most platforms try to engage guests. Phunware gives them a reason to.
What prediction looks like at scale.
Wailea Beach Resort – Marriott Maui
Wailea Beach Resort leads the Marriott Bonvoy Hawaiian Islands portfolio in ancillary revenue per occupied room. The property attributes this performance in part to 70%+ resort app adoption during guest stays and the behavioral intelligence that adoption generates.
“If you think about a luxury experience, what does that mean? It means you don’t have to think. It means that the resort is looking around the corner for you
– anticipating your needs and personalizing your experience. Phunware is how we do that.”
Laurie Garzon, Director of Sales and Marketing, Wailea Beach Resort -- Marriott Maui
Atlantis Paradise Island
Guests at one of the world’s most complex resort properties with 141 acres, multiple towers, a water park, beaches, dozens of restaurants and entertainment venues use Phunware to navigate and discover the full property.
This isn’t adoption driven by marketing. It’s adoption driven by usefulness. Guests recommend the app to other guests in online travel communities before those guests have even booked. That’s not a campaign. That’s a product so useful people volunteer to tell strangers about it.
“We have heard first-hand from guests that the app was a great resource for them both while on property and when planning their stay. There are many unsolicited comments on Facebook groups of guests promoting the app to other guests.”
VP Digital Marketing and CRM, Atlantis Paradise Island
It works with what you already have.
Phunware connects your PMS, POS, spa systems, and CRM. No replacement. No disruption.
You already have the data. Phunware is the layer that makes it usable.
Integrates with
- Property Management Systems (PMS)
- Point of Sale (POS)
- Spa and activity booking platforms
- CRM and loyalty programs
- In-room entertainment systems
What IT gets
- Documented APIs and reference architecture
- Clear SLAs and escalation paths
- Security and compliance documentation
- Low-maintenance ongoing footprint
- A platform that reduces IT support burden
“There’s always concern about lift. But with Phunware, the lift was light and the payoff was immediate. If you’re serious about delighting your guests, this is a no-brainer.”