Healthcare

The digital patient experience is at the forefront of the global shift happening in the healthcare industry and it offers several benefits for healthcare providers.

Patients are now more informed and empowered than ever thus, they expect a high level of care and service from healthcare providers. Learn how you can enhance care and empower patients with [...]

Digital front doors today are the keys that give access to services. They have revolutionized how we access different services and are becoming more essential now that services are transitioning [...]

“Smart hospitals are those that optimize, redesign or build new clinical processes, management systems and potentially even infrastructure enabled by underlying digitized networking of [...]

In work or personal life, one of the most frustrating things we can encounter is untapped potential: the teammate who underperforms, the company that announces a poor strategic decision, the [...]

I got back from last week’s Cisco Live! Las Vegas inspired, fired up and more than a little amazed. There’s always so much to take in—from keynotes to breakout sessions to casual conversations [...]

Front-desk staff and volunteers bear a huge burden in most hospitals. They’re the “face” of the hospital to the public, and often its heart as well. They field questions and complaints, provide [...]

Many forward-looking hospitals and healthcare facilities have already launched a branded hospital wayfinding app. They’re ahead of the pack. And here’s the good news: In 2015, more than 42% of [...]

Even the most feature-packed hospital app is going to fail if its content is not so great. Your development partner can do a lot to make your app appealing, but they need your help and expertise [...]

Patient experience = customer experience. That’s the bottom line. Literally—it’s not just about Medicare reimbursement. In a recently released 2015 benchmarking survey by The Beryl [...]

We’ve talked a lot about how hospital mobile apps can improve the patient and visitor experience through personalized navigation and indoor “blue dot” wayfinding. But [...]

So you’ve decided to launch a branded hospital app. Congratulations! Whether you are working with an internal development team or a third-party provider like Phunware, launching an app [...]

Any time you dive into a complex project with multiple stakeholders, communication and alignment are absolutely critical. Group initiatives at work, buying a new home, child rearing…all of [...]

Remember the very early versions of mobile phones? They were BEHEMOTHS. They definitely did not fit in your purse or your pockets. They had limited functionality. And not everybody was [...]

Leslie Wolke is a nationally recognized wayfinding technology consultant. From wayfinding websites to apps and touch screens, she has developed innovative solutions in collaboration with a number [...]

Innovations in mobile wayfinding are transforming the patient experience at hospitals across the country. Using the latest smartphone and tablet capabilities, branded hospital mobile apps can [...]

Hospitals and medical facilities are faced with the task of delivering the best care and patient experience, while at the same time dealing with issues related to expanding campuses and separate, [...]