How Blue-Dot Wayfinding Makes Senior Living Campuses Easier to Navigate
A visit to a senior living community often starts with a lot on someone’s mind. Finding the right building, entrance, floor, or resident apartment shouldn’t add to it. Many communities work more like small campuses than single buildings. Independent living, assisted living, memory care, dining, wellness, and administrative spaces may span multiple wings or connected […]
Phunware Completes SOC 2 Type I Examination
Trust is built into every property interaction. When hospitality operators connect guest movement, digital engagement, and booking activity, the information behind those moments deserves disciplined protection. Phunware has completed a SOC 2 Type I examination, an important independent milestone in the company’s security program. The examination provides third-party validation of the design of relevant controls […]
4 Benefits of Digital Wayfinding with Phunware’s Guest Intelligence Platform
Resorts draw guests by providing access to luxury amenities. Hospitals cater to patients by offering speciality care. And universities boast extensive library systems for new students. Your property can have everything a visitor could want—but if they can’t find these services, they can’t have the ideal guest experience. Large resorts, college campuses, and hospital systems […]
How Singing River Health System Is Making Care Easier to Access With MySingingRiver
Patients do not begin their care journey at check-in. It begins when they need an answer: Which provider should I see? Is there a location nearby? Can I get an appointment without making several calls? For many people, those first steps still require searching through pages, calling a clinic, or trying to understand where a […]
Wayfinding for Everyone: Phunware’s Commitment to WCAG 2.1 AA Success Criteria
We’re proud to announce a new set of accessibility features across Phunware’s mobile application framework, built to meet the WCAG 2.1 AA success criteria that apply to them. As the leader in Guest Intelligence, we know our customers require guest experiences that are accessible to everyone. We’ve designed our platform to meet all users’ needs, […]
Hospital Wayfinding Systems: Modernizing Patient Navigation and Experience
Before a patient sees a clinician, they may already be trying to find the right garage, entrance, elevator, building, and waiting room. They may be doing it while managing pain, limited mobility, or worry about the appointment ahead. On an unfamiliar campus, a wrong turn can make an already difficult day harder. It can add […]
Hotel Operations Software: Help Guests Navigate Better and Discover More
At a large resort, the pool can look close on a map. Reaching it may still mean crossing another tower, finding the right elevator, and following a long outdoor path. Every wrong turn, crowded entrance, and unnecessary wait adds effort to the stay. Understanding resort foot traffic starts with seeing where movement slows down and […]
Guest Intelligence: the Platform Driving Exceptional Guest Experience
Hospitality teams now use a wide mix of hotel guest experience technology: mobile apps, digital maps, messaging tools, booking flows, in-room technology, and guest experience platforms. Each one helps with part of the stay. A guest can find information, ask a question, book a service, or receive an update. For operators, those moments can show […]
Why a Hotel Guest App Matters Beyond Check-in
It’s the small things that shape a great hotel experience: finding dinner after a long travel day, booking an open spa appointment, locating the nearest shuttle stop, or figuring out how to spend a free afternoon. In-room tablets still play a useful role. A hotel guest app extends the experience across the property, giving guests […]
Digital Wayfinding for Hotels: Is It Right for Your Property?
A large hotel or resort can be hard to understand at a glance. Guests may be looking for a room, restaurant, spa, meeting space, pool, or shuttle stop across several buildings, levels, and outdoor paths. Digital wayfinding gives them a practical way to search for a destination and follow a route from wherever they are. […]
Why Cognitive Load Matters in Hotel Wayfinding: The Psychology of Guest Navigation
A large hotel or resort can offer plenty to do, then make it surprisingly hard to get there. A guest might be trying to find the spa before an appointment, choose a restaurant after a day of travel, or work out which shuttle goes to the next event. If they have to piece together directions, […]
Indoor Navigation Systems for Hotels: A Guide to Better Wayfinding
A large hotel or resort can be hard to navigate at a glance. Guests need to find their room, a restaurant, the pool, the spa, a meeting space, or the next shuttle stop—often across several buildings, levels, and outdoor paths. Indoor navigation systems are wayfinding tools that help guests get where they’re going without stopping […]