Aviation

Improve passenger experience
and increase revenue.

Missed flights, confusing navigation, limited traffic to retailers—airports have plenty of challenges when it comes to improving the passenger experience and increasing non-aeronautical revenue.

Phunware’s native, location-aware mobile apps provide on-demand information about flights, concessions, retailers and more, keeping passengers informed and relaxed.

Happy passengers spend 45% more than distressed passengers.*

Phunware’s solution doesn’t end with the passenger, though: powerful behind-the-scenes tools make it easy to increase non-aeronautical revenue through promotions that drive traffic to retailers based on passengers’ location in the airport.

Phunware’s mobile advertising platform can also create an alternate revenue stream for airports. Advanced analytics provide visibility and insights into campaign performance and the entire passenger journey.

*Source: JD Power and Associates North America Airport Satisfaction Study

HOW IT WORKS

Mobile-Powered Passenger Experience

Flight tracker

Flight tracker

Provide passengers with on-demand information about flights, delays and gate changes.
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Promotions

Promotions

Increase in-airport spending through location-aware promotions that drive passengers to nearby retailers and concessionaires.
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Advertising

Advertising

Push targeted ads to passengers based on demographic segments and location targeting capabilities.
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Real-time indoor navigation

Real-time indoor navigation

Advanced mapping capabilities with turn-by-turn directions help passengers find their gate, their favorite coffee shop, the closest book store or any other destination within the airport.
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Interactive directories

Interactive directories

Concessionaires, retailers and services are listed in interactive directories with one-click navigation.
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Surveys and feedback

Surveys and feedback

Passengers can leave feedback and complete surveys in the app.
ENLARGE VIEW

97

Globally, 97% of passengers carry a mobile device.

Skift.com
67

67% of passengers would make more trips to your airport if pre-flight experience were improved.

– MTT & JD Power and Associates –

SEE HOW IT’S WORKING FOR THESE AIRPORTS

airport-customers-mia

Miami International Airport

Identifying passenger experience as their primary concern, Miami International Airport (MIA) has become the first airport in the world to deploy beacons throughout its facility. With this beacon infrastructure in place, MIA can now support a mobile app that delivers real-time location information for mapping, blue dot location and navigation, parking integration, retail promotion and other functions that help make air travel less stressful.

airport-customers-has

Houston Airport System

The Houston Airport System’s mobile application is currently under development. It will include two airports—George Bush Intercontinental and Houston Hobby International—accessible in one HAS-branded mobile application.

airport-customers-toronto

Toronto Pearson Airport

Available in the Apple Store and Android Google Play, the Toronto Pearson app tracks arriving and departing flights including gate information, current airport updates and terminal maps. Push notifications are an important feature of the app, providing users with accurate, updated airport information.

POWERFUL BEHIND THE SCENES TOOLS

Location marketing engine

Create, personalize and manage campaigns and promotions based on customer segments or passengers’ location in the airport.

Advertising engine

Airports have received revenue from advertisers by selling physical signage for years. Now you can sell “real estate” in your app in the same way. Monitor campaigns and earnings in real time.

Analytics engine

Connect the dots between passengers, locations and campaigns to uncover rich insights across the entire passenger journey.

Content management engine

Manage and automatically publish important content anytime, anywhere.

Mapping engine

Keep your maps and geo-fences up to date with just a few clicks.

UNDER THE HOOD

Broadcast push messaging

Location entry / exit campaigns

Real-time triggered events

Translation capabilities

Open integration APIs

Interactive directory

Promotions

Surveys and feedback

Analytics

Advertising

iOS and Android

Battery-friendly

GPS, Wi-Fi and beacon for location

Real-time integration with flight data systems

Questions? Check out our FAQs!

KEY RESOURCES

Get started now with a demo and free trial evaluation!

Let us help you create a mobile app that increases non-aeronautical revenue while improving airport wayfinding, operations and the passenger experience. Our brandable airport solution comes with powerful features out of the box and is perfect for airports that want relatively low total cost of ownership (TCO) and quick time to market.

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